Customer Service


We Will Ship Your Order Anywhere in the USA!

All products are shipped at your own risk and cost. Our sales staff is available to advise you of the best shipping method for your order depending on products ordered and the season (weather) when shipped. We do recommend expedited methods in summer months due to the perishable nature of our food products.

We utilize UPS and US POSTAL PRIOIRTY for shipping. Please provide mailing and shipping address (if differs- PO BOXES), when ordering. NOTE: We use both UPS and the United States Postal Service. The only option available is UPS when checking out. This is due to the fixed dimensions of the US Priority boxes. When your order is processed we will use the most inexpensive and efficient way possible if ground is chosen, if expedited service is chosen we will use what is selected. If we use a USPS box and it costs less than UPS ground you (the customer) will be charged accordingly (you may pay less for shipping).

We will package highly perishable products (Meats & Fish) in insulated bags with ice pack, and the customer will be charged additional handling fee for such necessary packaging. These products are shipped frozen and we highly recommend expedited shipping service (UPS service 1 day or 2 day, or USPS Express Mail) for the type of products.

*** Please note that during the summer months, the expedited shipment method is highly recommended for all orders outside of Michigan, Ohio and Wisconsin for most perishable products and especially for any meat products ordered. All meat products are shipped frozen with ice pack in an insulated bag which will keep product cool to room temperature for approximately 24 hours. Thus, we strongly recommend expedited/express service be chosen.

Please contact our staff at 800.678.1962 for shipping consultation for the product you ordered. All meat products must be expedited for delivery outside of our immediate shipping zone. Thank you, The Pinconning Cheese Co.


Conditions of Use By utilizing this site, you agree to all conditions and notices expressed herein. If you do not agree with our conditions of use, please do not use this site. We reserve the right to change the conditions of use at any time. Continued use of the site constitutes your acceptance of any changes made. Communication Visiting the site, or sending e-mails to us constitutes electronic communications. You agree to receive electronic communications from us, in the form of e-mail and web site notices. Any agreements, notices, disclosures or other communications procided by us to you electronically satisfy legal requirements for communications to be in writing. Copyright Policy All material found at is the property of The Pinconning Cheese Company. No materials may be copied, reproduced, republished or distributed in any way unless permission has been granted, and/or a contract has been signed by a representative of The Pinconning Cheese Company. Violations of this copyright notice will be prosecuted to the fullest extent of the law.


Any product returns must be authorized by management for consideration of credit. All credit authorized will be provided in form of merchandise replacement or gift certificate for proven value of merchandise returned. No cash refund will be given. TO qualify for product return credit: 1. THE CUSTOMER MUST PROVIDE THE PRODUCT TO BE RETURNED. 2. A SALES RECEIPT/PROOF OF SALE WITH DATE PURCHASED. 3. SALES RECEIPT MUST BE LESS THAN 1 WEEK OLD, TO QUALIFY FOR CREDIT CONSIDERATION, DUE TO PERISHABLE NATURE OF OUR FOOD PRODUCTS. UPON REVIEW OF THIS INFORMATION BY MANAGEMENT, YOU MAY QUALIFY FOR PRODUCT REPLACEMENT OR CREDIT VIA GIFT CERTIFICATE AND THERE MAY BE A 25% RESTOCKING FEE. EFFECTIVE 1-1-2005.


Ordering online is meant to be as easy as possible. All you have to do is browse our online catalog. When you see something you like, add that item to your cart. At any time during your shopping you can view your cart via the “My Cart” link at the top right corner of your screen. When you have finished shopping, click on the “Checkout” link in the top right corner of the screen. From there you will be required to provide information to complete your order. Simply follow the prompts on the screen. Still have questions? Please feel free to contact us toll free at 800-678-1962. Have a coupon code? See Payment, Pricing, & Promotion


All prices in the catalog are quoted on a per pound basis. Each product is cut to order and vacuum packed for you. You will be charged based on the exact weight of the custom cut of product ordered times the price per pound. Price per pound quoted in catalog is subject to change without notice due to commodity pricing of dairy products. Total cost quoted from your online order is an estimate of product and total cost. Customer authorizes Pinconning Cheese Co. to process exact cost of order which may vary from this online estimate. Due to product pricing being estimated when ordering online, credit/debit card is the only form of payment for online orders. Your credit/debit card will be charged after your product has been cut/packed and priced accordingly and exact shipping and handling price is obtained. If you would like to send a money order or have any questions regarding the payment process please feel free to contact us. If you have a coupon code you can apply it to your order online. All you have to do is view your cart by clicking on the “My Cart” link in the top right hand corner of the screen. When you have reached the “My Cart” page you can enter your coupon code in the box that says “Discount Codes.” When you have typed the code into the box, (be aware of capitalization, spacing, punctuation etc.) click on the box that says “Apply Coupon.” The code should apply to your order and you will be able to see your estimated total after the coupon has been applied. Want to receive discount coupons? Most of our coupons are made available through our newsletter. If you would like to receive our newsletter and coupons, simply sign up for the newsletter when you check out.


To view your current order, click on the “My Cart” link in the top right corner. This will allow you to see what is in you cart, modify your order, and get a shipping quote. Also, when you checkout you will be given the opportunity to review your order. Want to view your past orders? If in the future you would like to see your past orders, be sure to create an account when you checkout. If you already have an account, you can view your past orders by signing in, then clicking on the “My Account” link. In either the “My Dashboard” or the “My Orders” sections you can see your past orders. Also, you can save time by reordering a past order.


If you would like to update your account information, first you must sign in to your account. After you have signed in, click on the link “My Account”. From there you can edit your information through the “Account Dashboard” section, the “Address Book” section, or the “Account Information” section. From there you can click on the edit links next to the information you would like to update.


We actively keep our customers informed of company news, updates, new products, and special promotions periodically throughout the year. A great way to keep informed and receive special discounts is to subscribe to our “Newsletter” in your “My Account” link. Newsletters are emailed, posted on our “Facebook Page”(ThePinconning CheeseCompany) and “Twitter” (Twitter@pinnycheese) accounts. Sign up for discount coupons now!

Pinconning Cheese Co. & Fudge Shoppe - © 2018